Grievance Redressal & Candidate Welfare Policy
Dedicated Candidate Welfare & Transparent Complaint Resolution | Nadia Overseas Consultants (OPC) Private Limited
1. Candidate Welfare & Protection Charter
At Nadia Overseas Consultants (OPC) Private Limited, we consider every job seeker a valued partner and human being. We adhere to global ethical recruitment principles to ensure safe, dignity-preserving foreign placement:
- Contractual Transparency: Candidates receive full written disclosure of job terms, verified salary, living conditions, and overtime policies prior to departure.
- Passport Ownership Rights: Candidates retain possession of their original travel documents, which are handled exclusively for legitimate visa endorsement.
- Zero-Tolerance Anti-Bribery Policy: Demanding secret commissions, side payments, or unauthorized gifts is strictly prohibited and leads to immediate termination.
2. How to File a Grievance or Complaint
If you experience any dissatisfaction, procedural delay, unethical conduct, or dispute regarding your overseas placement process, you can directly register a formal grievance through our official channels:
• Via Dedicated Email: hello@nadiaoverseas.com (Subject: Formal Grievance - Candidate Name & Phone)
• In Person / Postal: Office No - 209, 2nd Floor, Chintels House, Station Rd, Husainganj, Lucknow, India, 226001
3. Time-Bound Resolution Protocol
Every submitted complaint is formally tracked and resolved under our strict service level protocol:
Acknowledgement Receipt
Assigned a tracking ticket within 24 to 48 business hours.
Final Resolution
Thorough internal audit and resolution completed within 7 to 10 working days.
4. Post-Deployment Welfare & Ongoing Support
Our commitment extends beyond airport departure. If a candidate encounters unforeseen contract discrepancies, housing issues, or workplace challenges upon reaching destination countries (Russia, UAE, Saudi Arabia, etc.), our welfare coordination team liaises directly with the foreign employer's HR department to resolve the matter promptly.
5. Designated Grievance Redressal Officer
Chief Grievance Officer, Nadia Overseas Consultants (OPC) Private Limited
Office: Office No - 209, 2nd Floor, Chintels House, Station Rd, Husainganj, Lucknow, India, 226001
Email: hello@nadiaoverseas.com | Hours: Monday – Saturday (9:00 AM – 6:00 PM)